Refund Policy

Refund Policy

Issuance of Refunds

1. The time it takes to process your refund. It depends on the type of refund. And also the payment method you used.

2. The refund period/process begins when Payrchat has been processed. And your refund following the refund type you selected.

3. The refund includes the item price and the shipping fee for the returned product.


Types of Refunds

Payrchat will process your refund following the refund types listed below.

1. Refund from returns: A refund is issued once your item. It has been returned to the warehouse, and QC has been completed (successfully). Please read our Return Policy to find out how to return an item.

2. Refunds for cancelled: A refund is automatically triggered once a cancellation is processed.

3. Refunds for failed deliveries: The refund begins once the item is delivered to the seller. Please keep in mind that it may take a longer time. Depending on your shipping address. Screen reader support has been enabled.

Payment Method

Refund Option

Refund Time

Debit/Credit Card

Debit or Credit Card Payment Reversal

10 working days

Equated Monthly Installments

Debit or Credit Card

10 working days

Rocket (Wallet DBBL)

Mobile Wallet Reversal / Rocket

7 working days


Mobile Wallet Reversal / Nagad

7 working days

DBBL Nexus pay (Online Banking)

Card Payment Reversal (Nexus pay)

7 working days


Mobile Wallet Reversal / bKash

7 working days

(COD) Cash on Delivery

Bank Deposit

7 working days

Payrchat Voucher

Refund Voucher

1 working day


NOTE:  Weekends and holidays are not included in the maximum refund timeline.


Description of Refund Modes Bank Deposit

Modes of Refund


Bank Deposit

The bank account information must be correct. The bank account must be active and have a sufficient balance.


Debit Card or Credit Card

Please contact your bank if the refunded amount does not appear on your card statement. After the refund is completed and you receive a notification from Payrchat,



bKash, Rocket and Nagad Mobile Wallet,

The amount will be refunded to the mobile account details you entered at the time of payment, just like a bank deposit.


Refund Voucher

Vouchers will be sent to the customer's Payrchat-registered email address. It can be redeemed using the same email address.


Important Reminder:

1. The voucher discount code can be used only once. Even if the order value is less than the voucher value, The leftover amount will not be refunded or applied to the next purchase.

2. In the event of a refund, the payment is made in cashback. It will be adjusted by the amount of the refund.